Tips for Connecting to Wi-Fi

Below are some troubleshooting tips. If you are still having issues or questions, please contact us at support@conservationlabs.com. 

• The H2know LED has four settings:
  • Solid Orange: powered on and waiting for an SSID and password
  • Solid Green: trying to connect
  • Blinking Green: connected and sending data 
  • Blinking Orange: collecting data but not connected 
• If your LED is blinking Orange, it could be caused by incorrect Wi-Fi credentials stored in the sensor’s memory, a weak Wi-Fi signal where your sensor is located, or Wi-Fi router issues. If you would like to change the credentials that your sensor uses to connect to Wi-Fi, go into the H2know App, click on Deployment then Single Sensor Setup and choose Blinking Orange. Follow the instructions to place your sensor into Reset Mode.
• If you cannot maintain a connection to the sensor’s Wi-Fi access point (when selecting “Water Monitor XXXX-XXXXXX” as your computer’s Wi-Fi network) ensure that your modem/router wireless setting is set to the 2.4 Ghz frequency.